Returns & Exchanges

Please note - All product returns are either disposed of via recycling, used as samples or donated to various charities. Once a product leaves our production facility it is never resold. Every product sent is always pristine and brand new. 

Refund Policy for Australian Online Orders ONLY

Therapeutic Pillow Australia offers all customers a 100% no questions asked money back guarantee (subject to the terms below).

We want you to be 100% happy with your purchase. If you change your mind about an item purchased you are welcome to do so for a full refund (less shipping costs).

The only conditions applying to returns are as follows:

• Please contact us to request your return. We will supply you with a return request number.
• All returns must be unused and in their original condition (including all original packaging).
• You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs.
• The original shipping costs to you are not refunded.

Exchange/Replacement Policy (All other Australian Orders ONLY)

If you would like to exchange your product for something else we are happy to do so. The only conditions applying to exchanges are as follows:

• All exchanges must be returned in their original packaging.
• You must complete your exchange within 30 days of the date of your order. The customer is responsible for the costs of sending products back to us whilst the exchange products will be sent free of freight.
• Any difference in price of the exchange products will be refunded or charged accordingly.
• The original shipping costs to you are not refunded.
• In most cases we will pay for shipping of new product for you dependent on location.

How do I return or exchange a product?

• If you wish to return or exchange a product, you can
• Contact us to request a return
• Go to our showroom to request a return

What if my product is damaged?

If your product is damaged in anyway please just give us a call on (03) 8585 6685 and we can arrange for replacement to be sent if deemed appropriate. You may be asked to send through a photo of the product for our team to asses and we will remedy situation straight away.

Anything Else?

We are here to help. For any other issues please call us directly on (03) 8585 6685 and we can assist with any questions and requests. We want you to be happy with our products and services and are here to be of assistance in any way. Thank you.