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Privacy Statement

Your privacy is important to us

Your name, email, or address will NOT be used for any other purpose than the one(s) you select. No rentals, no "partners", nothing. It's our promise. 

Therapeutic Pillow is committed to ensuring that your information is safe and secure. We use the highest level of online security in our website and only ask for personal information such as delivery address, contact phone, email and your name to deliver goods to you.

Therapeutic Pillow International has a firm commitment to privacy, including user interactions with its website. We use the information we collect about you to provide customised information and to process orders.

To fulfil an order placed on our website, it is necessary for us to collect certain information from you.

Personal information will not be released to persons or entities outside our organisation without your consent except where:

  • such disclosure is permitted under the Privacy Act 1988;
  • we are required by law to disclose information to third parties; or
  • we have outsourced some internal functions to third party contractors. 

Health Professional Registration

Our website's Professional Registration requires visitors to give us contact information (like their name, address, phone and email). Contact information from this registration is used to personalise price and freight information. 

Registered Practitioners can go to update contact information online at any time using their registered user account details. There they can check the information they entered is correct, amend it if necessary, change preferences for receiving our email offers or our newsletter. Our site uses an order form for customers to request products. We collect information (like their delivery address, contact phone numbers and email address). Contact information from the order forms is used to get in touch with the visitor when necessary. The customer's contact information is used for order processing only and financial information is not collected.

Credit Card Details

We do not have access to your credit card information.

We are PCI DSS compliant to keep your credit card information secure.  Your online payments are securely by eWAY.

Session ID's

We use Session ID's to pass information between pages and these are erased when you leave our site.

Session ID's are only used to let our website know that you are the same person as you go from page to page. For example, if you put a product in your shopping cart and go to Checkout, we need to know that it is you on the checkout page and you have ordered that product.

Upon closing your browser the Session ID set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date. Session ID's are short-lived and expire when you close your browser.

Got a problem? Please contact us

Under the Privacy Act (1988) we are obliged to provide Personal Information of an individual which has been collected, used or disclosed since 21 December 2001. If you have any queries, problems or complaints relating to your privacy or would like to access your personal information, please contact us at:

  The Privacy Officer
  Therapeutic Pillow
  234 Centre Dandenong Road
  Cheltenham VIC 3192
  Phone: 03 8585 6685