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Help and Advice

Frequently Asked Questions

For all questions regarding how our products work, what they do and how they might benefit please click on appropriate product page (or search for the product) and scroll down to the FAQ section.  Chances are someone has asked the same question previously and we will hopefully already have the response you are looking for!

If not, please ask your question and we will answer as soon as possible (usually next business day). For more urgent questions please call us on (03) 8585 6685 and one of our team will assist you. 

COVID-19 update

We are focused on the health and safety of our staff, customers and delivery teams.

We follow all the Australian government's recommendations and adhere to any localized government requirements 

  • Our warehouse is dispatching normally.
  • We have increased the frequency of our cleaning and sanitizing procedures.
  • We also have maximized hygiene standards for all of our contractors and drivers.
  • Any staff member who is unwell is asked to stay home and undertake COVID testing.
  • Any staff member who has family who is unwell have also been asked to stay home.

We are open in-store, via phone (during normal business hours) and you can order online 24/7.

Contactless pickup is available, please call us on (03) 8585 6685 to arrange a pickup time.