NDIS/Insurance FAQ

NDIS Registration

Are you NDIS registered?

Yes, our business and our products are NDIS registered and can be funded through a range of NDIS levels of funding.

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Ordering

How do I place an NDIS or Insurance funded order?

For insurance and homecare funded orders please email - [email protected] to request a quote. For NDIS funded orders please use the 'request a quote' form found on the website and our team will send through an initial quote.

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Process Timeframe

How long does the NDIS and Insurance process take?

Quotes are generated by our team in 1-2 business days following the initial request. Once approved an invoice is sent across for payment. Once payment has been received, your order will be dispatched the following business day with standard shipping times estimated at 3-5 business days after dispatch. Please note we cannot control the time is takes for payment to be received. Incorrectly referenced payments may also cause delays.

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Returns and Refunds

What is the NDIS and Insurance returns and refunds policy?

If an order is received with a faulty or damaged product we will arrange a replacement for that item. For a change of mind we can provide an exchange up to the value of the original order however we cannot process refunds for insurance, NDIS or homecare package funded orders.

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