General FAQ

We accept payments made via Mastercard, Visa, American Express, Zip Pay and PayPal. For NDIS and Insurance orders we also accept Bpay and Direct Bank Transfer payments for invoices.

We offer a 30 day returns policy across majority of our range within Australia ONLY. Unused items can be returned for either an exchange for an alternative product or a refund for the product value. Used items can only be returned for an exchange and will not be accepted for a refund. Please note we do not accept returns for the following items: Side Reliever and Mattress Toppers.

We offer a 12 month manufacturers warranty across our range of products. If a product is believed to have faulted outside of the 12 month time frame, our team will assess the request on a case by case basis.

All orders are processed and dispatched from our warehouse within 2 business days of the order being placed. Standard shipping times apply to the following locations: Metro Melbourne, Adelaide and Sydney 2-3 business days, Metro Brisbane 4-5 business days. The rest of Australia 5-7 business days. International orders 7-10 business days, not including customs clearance timeframes.

Our showroom is located at 234 Centre-Dandeong Road, Cheltenham. We are open Monday - Friday 9am - 5pm, Saturdays 10am-4pm and Sundays 10am-3pm. Our complete range is available to try and to purchase in store.