Frequently Asked Questions

Returns » What is your returns and refunds policy?

We accept returns up to 30 days from delivery. Conditions apply

Payments » What payment methods do you accept?

Credit Card, Zip Pay, PayPal

Warranty » Do you offer a warranty period on your products?

Our product range carries a 12 month manufacturers warranty.

Shipping » What are your shipping timeframes?

For metro locations, our standard shipping time is 3-4 business days. This may differ between states.

Showroom » Do you have a showroom with products available to try instore

Our showroom is located at 234 Centre-Dandenong Road, Cheltenham

Ordering » How do I place an order?

Through the request a quote form on the website.

Registration » Are you NDIS registered?

Yes.

Timeframe » How long does the process take?

Once payment is received delivery takes 3-5 business days after dispatch.

Returns and Refunds » What is the returns and refunds policy?

Faulty or damaged goods can be replaced and incorrectly ordered items can be exchanged however refunds are not accepted.

Registration » How do I register?

Through the Health Professionals section on the website.

Registration » Who can register?

All health and medical professionals.

Ordering » How do I place an order?

Via phone, email or through the Health Professional portal.

Timeframe » How long does the process take?

Orders are processed within a business day with standard shipping estimated at 3-5 business days following.

Returns and Refunds » What is the returns and refunds policy?

A 30 day returns policy is offered for most items.

Pillows » Why has my pillow discoloured?

One of the main attributes of foam products is oxidisation causing the foam to discolour over time and with use.

Complete Sleeprrr Pillow » What is the most popular option?

The Complete Sleeprr Original.

Naturelle Latex Pillow » What sizes are available?

Childrens, Low, Medium and High.

Tranquillow Pillow » Can the pillow be adjusted?

No.

Tranquillow Pillow » What is the difference between soft and deluxe foam?

The main difference is the density. The Deluxe is a firmer density.