Returns »
What is your returns and refunds policy?
We offer a 30 day returns policy across majority of our range within Australia ONLY. Unused items can be returned for either an exchange for an alternative product or a refund for the product value. Used items can only be returned for an exchange and will not be accepted for a refund. Please note we do not accept returns for the following items: Side Reliever and Mattress Toppers.
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Warranty »
Do you offer a warranty period on your products?
We offer a 12 month manufacturers warranty across our range of products. If a product is believed to have faulted outside of the 12 month time frame, our team will assess the request on a case by case basis.
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Payments »
What payment methods do you accept?
We accept payments made via Mastercard, Visa, American Express, Zip Pay and PayPal. For NDIS and Insurance orders we also accept Bpay and Direct Bank Transfer payments for invoices.
Ordering »
How do I place an NDIS or Insurance funded order?
For insurance and homecare funded orders please email - [email protected] to request a quote. For NDIS funded orders please use the 'request a quote' form found on the website and our team will send through an initial quote.
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NDIS Registration »
Are you NDIS registered?
Yes, our business and our products are NDIS registered and can be funded through a range of NDIS levels of funding.
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Process Timeframe »
How long does the NDIS and Insurance process take?
Quotes are generated by our team in 1-2 business days following the initial request. Once approved an invoice is sent across for payment. Once payment has been received, your order will be dispatched the following business day with standard shipping times estimated at 3-5 business days after dispatch. Please note we cannot control the time is takes for payment to be received. Incorrectly referenced payments may also cause delays.
All health and medical professions can register for a trade account. For example, Physiotherpists, Myotherapists, Chiropractors, Dentists and Allied Health providers.
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Registration »
How do I register?
We recommend registering through the online portal for access to online ordering, POS materials and online resources. https://pillows.com.au/hp/user/registration Once a registration has been received our management team will approve and you will receive a welcome email with the product pricelist and additional information.
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Ordering »
How do I place a Trade order?
With various ordering options available, there is one suitable for all of our customers. We accept trade orders over the phone, via email, on purchase order and through the Health Professional login.
